It happens even to the best of us from time to time - something thoughtless, inappropriate, or downright dumb gets said on a social network, people react, and next thing you know you've got a big scandal on your hands. In the context of a small or medium-sized business, even a minor uproar on a social network can spell big problems for you in terms of unhappy customers and a dip in sales. Just like in every other aspect of business, mistakes will be made from time to time on social media. Even if you're extremely diligent with your social media policy, there's not really anything you can do about the fact that people are human, and sometimes they say damaging or offensive things.
Ten years ago, internet marketing was much simpler than it is now. You had a website to promote your business, and that's exactly what it did. It was basically an online brochure that told your potential customers what you would provide for them, and gave them all the contact details to reach if if they wanted to do business with you.
Just when you thought you had the hang of this SEO and social media strategy stuff, a new player walked onto the stage: the tablet. Apple's iPad started a wave of tablet use that is beginning to change how we use the internet in a very real way.
By now you already know that social media is one of the big marketing tools at your disposal. Sometimes social media experts make it sound like all you need to do is open up a Twitter account, and suddenly you'll be interacting with thousands of people and watching your content go viral. If you've been using social media and have had trouble getting any momentum going, you'll know it's not really as easy as that. There are, however, a few things you can do to start getting the ball rolling in terms of engaging your target audience and getting them interested in passing on your message.
Recently, Netflix announced that its streaming content service would be separating from its extremely popular and successful DVD rentals service, and that the company would be rebranding the DVD service under a new name: Qwikster. Although the change in this case has been so well publicized (and criticized) that it's difficult to imagine the target market not hearing about the new brand, Netflix is still going to have to deal to some extent with what smaller business owners have to take into heavy consideration when rebranding: continuity of SEO.
Okay, so you've got a Facebook page for your business, you've started a Twitter account, and you're all hooked up on YouTube. Now what? How is all this social networking going to help you get what you ultimately need - sales leads? While having a social media presence is essential for modern businesses, creating accounts is only the beginning of what you need to do. Your social media visitors need to get a sense of your brand, of what kind of company they're dealing with, and of how your product or service can enrich their lives.