For most of us, social media benefits our businesses for two reasons. One, it gives us a way to engage and interact with both customers and potential customers on a personal level. Two, it gives us a platform from which we can market our products and services in a way that will help us connect with the largest audience possible.
Often these two aspects of social media for business overlap quite a bit, and that’s where it’s important to be careful with just how much self-promotion you’re doing in the scope of your everyday social media efforts. While self-promotion is certainly a big part of having a social media presence, being social is the key factor in making your marketing efforts work in your favor.
We’ve all run across that person on Twitter or Facebook, the one who never shuts up about how great their product is, or how their service can help you. How long did it take you to unfollow them? No one wants to listen to a stream of repetitive marketing speak 24/7, so it’s important not to be that person if you want to build a responsive social media following.
Of course, there’s nothing wrong with talking about your product on your business social media accounts – that’s what you’re there for, after all. But you have to know where to draw the line between tasteful marketing and obnoxious marketing. If someone on a social network asks you a business-related question and there’s an opportunity to get your marketing message out there, go for it. But if someone asks you how your weekend went, chances are they just want to know how your weekend went.
For some of us, the concept of choosing when not to market is quite foreign. Marketing used to be a one-way conversation – you sent the message, and your target market either got it or they didn’t. These days, marketing is much more give-and-take – your customers ask what they want to know, and you can respond in the context of an actual, one-on-one conversation. Keeping that conversation flowing naturally is essential to keeping their attention.
Today’s social media users are intelligent people. They can smell over-marketing a mile away. If you put the emphasis on being approachable and informative instead, people will want to talk to you more often, which puts you in a great position in terms of building up an audience of potential customers.
